Frequently Asked Questions
Your guide to a seamless beauty shopping experience at Makeup City Pakistan
Are the products sold on Makeup City Pakistan authentic?
Yes, we guarantee 100% authenticity. We are the authorized distributors for all international brands listed on our website, including Kryolan, Gosh, and Luscious Cosmetics.
What are the shipping charges and delivery timelines?
We offer nationwide shipping across Pakistan. Delivery typically takes 3-5 working days. Shipping is free on orders above PKR 3,000, while a standard flat rate applies to smaller orders.
What payment methods do you accept?
We accept Cash on Delivery (COD), as well as secure online payments via Credit/Debit cards (Visa/Mastercard) and popular mobile wallets like EasyPaisa and JazzCash.
Can I return or exchange a product?
Due to hygiene reasons, we only accept returns if the product is received damaged or incorrect. Please contact our customer support within 24 hours of delivery to initiate a claim.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to monitor your shipment's progress.
Do you offer professional makeup consultations?
While we do not offer 1-on-1 consultations online, you can visit any of our physical outlets across Pakistan for expert advice and product swatching from our beauty consultants.